JLM is a boutique one-stop resource for the packing, shipping, printing and other business service needs of the residents and businesses of the Bay Area.

 

JLM has an on-site, front-facing customer service position available for the right individual who is passionate about providing exceptional customer support. The ideal candidate must be ready and able to work in a fast-paced environment, problem solve and multi-task through periods of brisk activity and frequent interruptions. 

 

Position Pay Rate:  $18.34/hr CSM Clerk  $20.34/hr CSM Clerk Lead
Position Type: Part-Time (10 - 30 hours/week Monday thru Saturday) (Hiring for Monday, Tuesday, & Wednesday between 9am and 6:15pm)
Position Pay Frequency: Weekly
Position Perks:  Free Personal Printing, Off all major holidays, FREE on-site parking,  Employee discount on supplies, Employee discount on shipping through partnered carriers, Sick Time (40 hours annually), Retirement Savings Plan (No employer match at this time)
Position Pay Variable: Commission for Live Scan & Notary Services
Position Setting: Retail & Shipping  

Key Responsibilities include providing positive, friendly customer-centric service while completing the below with excellence:

•       Answer shipping, mailbox or other general questions.

•       Pack, ship items and ring up transactions independently.

·        Receive, sort and distribute incoming mail. Candidate will correctly route to all mailbox holders.

•       Apply federal and agency policies in reading and sorting mail.

•       Operate point of sales register, scale and other mailroom equipment as needed.

•       Scan and organize delivered packages.

·        Perform clerical tasks such as answering telephones, handling mail, operating office equipment and maintaining office supplies.

•       Gather, compile, verify information, perform data entry and bill clients when necessary.

•       Take on other tasks as assigned.

•       Maintain cleanliness of store by dusting, sweeping, taking out trash, etc.

•       Note: Lead CSM Clerk must be willing to be the opener and/or the closer for any day worked

You:

•       Be adaptable (responsibilities and business needs may evolve over time, and we are looking for candidates who are adaptable and willing to take on new challenges as they arise.)

•       Have excellent attention to detail and the ability to work with frequent interruptions.

•       Ability to follow written and verbal procedure as well as problem solve.

•       Aptitude to quickly become proficient in working with multiple processes, equipment, and

•       software applications.

•       Hold strong service attitude with ability to work with a diverse group of customers.

•       Are reliable: you have a great attendance record and show up to your scheduled shifts.

•       Communicate responsibly: provide advance notice (when time allows) if things don't go

•       as planned.

•       Enjoy working independently without having to be micromanaged: ask questions, take

•       pride in your work and find things to do without having to be asked.

•       Able to lift up to 50lbs

•       *Fluency in Spanish a plus

 

•       Monday – Friday 9am to 6:00pm

•       Saturday 10am – 2:00pm

•       *hours exclude holidays

 

While the environment is relaxed, JLM attire must be business casual. Business casual is defined as at a minimum a fitted t-shirt or polo shirt, fitted pant (denim or khaki (any color)) or skirt, and a comfortable non-slip shoe. Any deviation must be pre-approved by the management team.

 

•       Email an introduction with your resume and 3 references to us: hr @ jacklondonmail .com (remove spaces)

•       USE subject line: I'm Ready to Pick Pack & Ship!

 

*Phone calls and candidates unable to follow these instructions will be not be considered.